Cancellation & Refund Policy

Effective Date: October 01, 2026

At JuganooBox, we strive to ensure that your groceries, daily essentials, and regional snacks are delivered fresh and in perfect condition. To maintain transparency and protect our platform, please review our strict Cancellation and Refund Policy below.

1. Order Cancellation

You may cancel your order only before it has been packed or dispatched. Once an order is out for delivery or fully processed by our dark store or vendor, it cannot be canceled. JuganooBox reserves the right to cancel any order due to stock unavailability, out-of-coverage delivery areas, or suspicious activity.

2. Strict Return Eligibility

Because we deal in food items and daily hygiene essentials, we do not accept general returns for buyer remorse. Returns are strictly accepted ONLY under the following conditions:

• The item delivered is entirely incorrect (wrong product).
• The item delivered has passed its expiry date at the time of delivery.
• The product was received in a physically damaged or tampered condition.

You must report the issue to our customer support team within 24 hours of delivery, accompanied by clear photographic or video evidence of the sealed package and the defect.

3. Return Shipping (No Reverse Pickup)

Please note that we do not offer a reverse pickup service. If your return request is conditionally approved by our support team, you, the buyer, are strictly responsible for securely packaging and shipping the item back to our designated JuganooBox return address. The item must be in its original packaging with all tags and seals intact (unless the issue is internal damage).

4. Refund Processing

Once we receive your returned item at our facility, our quality check team will inspect it to verify the reported issue. If the claim is valid and the fault lies with the product supplied, a refund will be initiated. Please allow up to 7 business days from the date we receive the returned item for the refund to be processed and credited back to your original payment method. If the product is found to be used, intentionally damaged, or not matching the original complaint, the return will be rejected and no refund will be issued.