Privacy Policy

Effective Date: October 01, 2026

Welcome to JuganooBox ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile application (collectively, the "Service").

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application or website.

1. Information We Collect

We may collect information about you in a variety of ways, including:

• Personal Data: Personally identifiable information, such as your name, delivery address, email address, and mobile phone number, that you voluntarily give to us when you register an account, place an order, or contact support.
• Authentication & Security Data: We store secure PIN hashes to verify your account securely via our authentication system. We do not store your raw PIN in plain text.
• Transaction & Order Data: Details concerning the products you purchase, cart items, delivery instructions, and payment methods. Note that online payment details (such as credit card numbers or UPI handles) are processed securely through third-party payment gateways (e.g., Razorpay) and are not stored on our servers.
• Device & Usage Data: Information our servers automatically collect when you access the app, such as your IP address, operating system, browser type, device identifiers, and pages viewed.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we use information collected to:

• Create and manage your account and process your login requests via OTP/PIN verification.
• Process your orders, manage your shopping cart, and deliver products to your specified address.
• Send you order confirmations, status updates, and customer service notices via email or SMS/WhatsApp notifications.
• Improve our website, application offerings, customer service, and overall user experience.
• Monitor and analyze usage patterns and trends to protect against fraudulent transactions and unauthorized access.

3. Disclosure of Your Information

We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties except in the following circumstances:

• Service Providers: We may share your data with third-party vendors who perform services for us, such as payment processing, data analysis, email delivery, hosting services, and customer service fulfillment (e.g., delivery partners and logistics).
• Legal Obligations: We may disclose your information where required to do so by law, judicial process, or government requests, or to protect the safety, rights, or property of JuganooBox, our users, or others.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Policy Regarding Children

Our services are not directed to individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

6. Your Rights Regarding Your Data

You have the right to access, update, or delete the information we have on you. Whenever made possible, you can update your profile information directly within your account settings, or you can contact our support team to request account deactivation or data removal.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by updating the "Effective Date" at the top of this policy.

8. Contact Us

If you have questions or comments about this Privacy Policy, please reach out to us through our Support Page.